> 关于威根 > Delivery FAQ
1. When will my order arrive?
According to the customer's different regional address, the delivery time is not the same. If it is within the normal range, please be patient. If it has timed out, we suggest that you contact our customer service to arrange delivery as soon as possible.
2. Why didn't I receive my package for a long time?
In the case of filling in the incomplete address, error, mobile phone number is not available, or your area is in a remote area, the courier company may delay the delivery of the package. It may also be a problem with our courier company, so if you have not received the package for more than a week, please contact our customer service, we will do our best to help you solve the problem.
3, Why can't I choose the courier method myself?
In order to enable customers to improve the experience of goods, the car store constantly improves the requirements of express delivery, and chooses the most convenient and best quality, best-selling express delivery to you.
4. Can I reject the problem when I receive the goods?
If you find that the goods are damaged when you sign the goods, please contact our customer service immediately to apply for rejection and return to our company, the relevant personnel will reschedule the delivery for you.